Return & Refund Policy

At Redwood Puzzles, every puzzle is custom-made using your chosen photograph. Because our products are personalized, we generally do not accept returns or exchanges for changes of mind.

Damaged, Defective, or Incorrect Orders

If your puzzle arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with your order number and photographs of the issue.

We'll review the situation and offer an appropriate resolution, which may include a replacement or refund.

Order Cancellations

Orders may be canceled for a full refund before production begins. Once production has started, cancellations generally cannot be accommodated.

Photograph Quality

We recommend submitting a clear, high-resolution photograph. If we identify an issue with your image before production, we may contact you to request a replacement.

Your Statutory Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws.